RETURN POLICY:
Your purchase is protected by our 45-DAY SATISFACTION GUARANTEE! If FOR ANY REASON you are not satisfied with your purchase you may return your item/s within 45 days from the date of purchase (60 days for International orders). We will refund the full purchase price, INCLUDING shipping. Products must be returned in the manufacturer’s original packaging, including all items originally packaged with the product.
FREE NO-HASSLE RETURNS* - If for any reason you decide to return your item/s, simply email us your request to SALES@CLINGON.CO. We will email you a POSTAGE-PAID RETURN LABEL. The return label will be issued to the original address on your order. It's that simple.
*We do NOT offer postage-paid return labels on INTERNATIONAL ORDERS!
Refunds will be issued back to the original method of payment.
For your protection, we recommend that you purchase a tracking number when returning your item. We are not responsible for items lost or damaged during shipping. Refund may not be processed for damaged or missing items.
SHIPPING POLICY:
All orders are shipped from Fullerton, California.
US SHIPPING:
All US orders are shipped via USPS First Class Small Package service. Standard delivery is 2-5 days.
INTERNATIONAL SHIPPING:
- International Flat Rate - With this service, your package will be shipped via USPS, FedEx, UPS, or DHL at our discretion. This service provides real-time tracking. The estimated delivery time frame for USPS is 7-14 days , depending on the destination. The estimated delivery time frame for FedEx, UPS, and DHL is 4-8 days for most destinations.
We are not responsible for lost, stolen, misdirected, or unclaimed mail. Any duties, local taxes, and fees are the customer's responsibility! All delivery time frames are estimated and not guaranteed!
